If you continue to receive inappropriate spoofing calls, contact the CenturyLink Annoyance Call Bureau at 80. Hang up and call CenturyLink at the number on your bill to verify the call. If you suspect that you have received a spoof call, DO NOT give the caller any of your personal information. They may leave you a voicemail and ask you to call them back at a certain number. Some scammers may tell you they need remote access to your computer and ask you to download software. If you answer the call, the scammer may tell you that they need you to confirm your account information, your social security number, or other personal information. The goal of this tactic is to make the phone call look like it’s coming from someone you can trust. They can make it look like it’s coming from someone in your area, a company (like CenturyLink), or even your financial institution. Scammers have tools that can mask their phone number and make it look like it is coming from someone else. If you suspect you may be the victim of a scam, hang up and use the number on your bill to call back official CenturyLink representatives and verify the call. CenturyLink will never ask you to pay your bill via wire transfer or by online gift cards. CenturyLink will never call a customer or email a customer asking for financial information, account login information, password, or social security number.
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